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Publication

Inside the Box: Customer Service and Billing Practices in the Cable and Satellite Industry

Senate Committee on Homeland Security and Governmental Affairs
; 
Permanent Subcommittee on Investigations
Abstract
The Permanent Subcommittee on Investigations of the Senate Committee of Homeland Security and Governmental Affairs issued a Minority Staff report on customer service and billing practices of cable and satellite television providers. Regarding billing, the report details customer complaints against opaque pricing claims, rising costs, expiring promotions, and unexpected additional fees. Regarding customer service, the report focuses on unwanted sales tactics, difficult cancellation procedures, and probing questions after interest in cancellations.
Date
2016-06-23
Document Type
Senate Minority Staff Report
Serial Number
Document Length
62 pages
Congress
114
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Files
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2016-06-23_R-Inside_the_Box-Cable_Company_Billing_Practices-114C.pdf
Adobe PDF, 1.75 MB
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Inside_the_box_report_exhibits.pdf
Adobe PDF, 1.71 MB
URI
https://hdl.handle.net/20.500.14300/321
Relation
DOI
Keywords
Staff Reports
PAP Major Code
17: Space, Science, Technology, and Communications
PAP Minor Code
1707: Broadcast Industry Regulation (TV, Cable, Radio), Broadband Internet and Spectrum
Related Hearings
Press Releases and Contextual Information
Collections
Senate Oversight Committee