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"Die or Give Up Trying": How Poor Contractor Performance, Government Mismanagement and the Erosion of Quality Controls Denied Thousands of Disabled Veterans Timely and Accurate Retroactive Retired Pay Awards
House Committee on Oversight and Government Reform Subcommittee on Domestic Policy
House Committee on Oversight and Government Reform
Subcommittee on Domestic Policy
Abstract
The Subcommittee on Domestic Policy of the House Committee on Oversight and Government Reform investigated delays in providing retroactive pay to disabled veterans, with over 217,000 veterans waiting for adjudication of their claims. The report states that Lockheed Martin, contracted by DFAS for the VA Retro program, missed multiple deadlines due to complications in automating calculations and the absence of necessary databases. The committee found the government's slow data preparation and an absence of penalties for contractor underperformance contributed to the program's inefficiency.
Date
2008-07-15
Document Type
House Majority Staff Report
Serial Number
Document Length
15 pages
Congress
110
Relation
DOI
Keywords
Staff Reports
PAP Major Code
16: Defense
PAP Minor Code
1609: Veteran Affairs and Other Issues