2023-07-252023-07-252013-09-18https://hdl.handle.net/20.500.14300/1021The House Committee on Oversight and Government Reform examined concern around Navigators, which the Patient Protection and Affordable Care Act mandated states to establish in order to educate consumers about the law and facilitate enrollment. Concerns include inadequate training standards, financial incentives for biased information, and a lack of disclosure about payment methods. Additionally, there's a risk of identity theft due to handling personal information without background checks or fingerprinting. Scams posing as Navigators highlight the need for clear guidelines and authentication measures, which the Administration has failed to provide, increasing the risk of fraud and identity theft for consumers.30 pagesenStaff ReportsHouse Majority Staff Report3: Health301: Comprehensive Health Care Reform113Yes